A Better Aftercare Experience.
A Stronger Pre‑Need Program.
The relationship begins through service, not solicitation.
Supporting Independent Funeral Providers
NIXEY has provided support to independent funeral providers since 2017, helping funeral homes build continued growth through relationship and dedicated service offerings to families at need and well beyond. Stronger family connections enhance ongoing growth, and stronger pre-need programs develop as a result.
One Continuous Relationship
The Executor Assistance Program is built around the families you have already served. After the funeral, your designated representative meets the executor for about an hour, back at your funeral home, and walks them through a personalized package of letters, forms, checklists and instructions prepared by NIXEY.
The lasting value is continued relationship and communication; stronger pre-need planning follows naturally from it, not from cold outreach. NIXEY stays invisible. The relationship remains entirely yours.
The Care Continuum
- At-Need Care
- Executor Assistance
- Personal Planning Review
- Pre-Need Relationship
- Long-Term Retention
Four Kinds of Value
Communication Value
A structured reason for families to return to your funeral home after the service.
Relationship Value
You stay visible and connected in the weeks that follow, making you the natural provider for future needs.
Family Value
Personalized, practical guidance that helps the executor understand the work ahead.
Operational Value
A family-services representative explains the package while your director stays on at-need care.
Built on Relationship, Not Solicitation
Aftercare is more than paperwork. This short video shows how a structured second visit keeps the families you have already served inside your care, and why the relationship, not the transaction, is where the program's value lives.
Read the full transcript
When a family leaves your funeral home after a service, most of them are carrying two things. Grief, and a folder full of paperwork.
You've done your job well. The service honoured the person they loved. But in the weeks that follow, the executor sits down at a kitchen table with that folder and realizes just how much work is ahead of them.
That's the moment most funeral homes disappear from a family's life. Not because anyone stopped caring, but because there was no natural reason to come back.
The Executor Assistance Program gives them that reason.
About a week or two after the service, the executor returns to your funeral home. Same building. Same people who cared for them at the hardest moment. They sit down for an hour with your representative, and they walk out with a personalized package of letters, forms, checklists, and instructions. A clear, manageable path through the work of settling the estate.
Here's what matters most: it's your funeral home doing the helping. NIXEY prepares everything behind the scenes, and we stay invisible. The family only ever sees you.
Something happens when you serve a family twice. The relationship deepens. You stop being the funeral home they used once, and you become their funeral home. When a neighbour asks who to call, they have an answer. And when they start thinking about their own arrangements, they already know where the conversation begins.
That's why we built this program on relationship, not solicitation. No cold calls. No seminars. Just continued service to families you've already served, and the growth that naturally follows.
We've been supporting independent funeral providers since 2017. We'd be glad to show you how this works in your funeral home.
The relationship is already there. This helps it continue. To receive more information, or to start a six-month pilot for your funeral home, reach out today.
Customized to the Way Your Funeral Home Serves
Action Letter Package
A personalized set of letters, forms and instructions. The executor reviews the material, completes missing details, signs, attaches supporting records and mails them. A manageable, practical project during a period of loss.
Customized Executor Booklet
A booklet in your funeral home's branding that organizes executor information, forms, checklists and instructions in one resource. It goes to executors and families who want something to keep, and works as a marketing piece carrying your name. You receive both a print-ready PDF and an editable PDF, and may print in-house or arrange commercial printing.
Download & Share
- Owner's One-Pager (PDF) The program at a glance: the opportunity, the care continuum and why owners adopt it. 1 page, 180 KB.
- Partner Overview Sell Sheet (PDF) The full partnership picture: family experience, the family package, commercial structure and service standard. 2 pages, 156 KB.
- Brand Intake Form (Fillable PDF) Prefer to work offline? Download the fillable PDF version of the intake form below and email it back to us. 2 pages, 41 KB.
Executor Assistance Program: Brand Intake
Complete this form so we can build your branded booklet and family materials. Fields marked required are required to begin.